Product Reinvention

As posted on the FreshBooks blog:

Something I have taken an interest in over the last couple of years is product reinvention. I’ve been thinking about this lately because of something Triscuits has done. I grew up in a Triscuits household. Two things we ALWAYS had in stock when I was growing up were granola and Triscuits. Don’t ask…my friends used to tease me about this because it was something that never failed. Anyway…take a look at Triscuits. All they have done over the last ten years is change the amount of salt and sodium in their product – that’s incredible boring if you ask me. But look at Triscuits now…

Just recently I have come across two new ingenious variations of their crackers: Rosemary and Olive Oil (which is awesome), and Cracked Pepper and Olive Oil (which is even better…I can’t believe how good these taste).

These new offerings have totally reinvigorated how Triscuits are positioned in my mind. Sadly I went to their website to learn more and find links to point to in this post and was utterly disappointed by the uselessness of their marketing collateral…no dedicated pages for each new product, links that are confusing, hard to find and, in some cases, barely work. Classic flash driven advertising agency approach to usability…no wonder ad agencies are in trouble these days. And to top it off, Nabisco has not domain-proofed their brand by buying But I digress…

Despite all that, if you are a Triscuits fan, it’s time to go shopping. And may I recommend some Brie cheese with the Cracked Pepper and Olive Oil for your delight? Happy snacking.

One thought on “Product Reinvention

  1. Mike Stringer

    Don’t forget the ingenuity of making Triangular triscuits. Shape does matter! Look at how many people have to cut their sandwiches diagonally because thats their headspace. I equate it to my in-laws who are from England and they will not drink a cup of tea with milk unless the milk is in the cup first. Strange, perhaps but they are convinced it tastes different. So perhaps Triscuit expanded their market by creating triangular crackers… I know they are in my house on a regular basis now!

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